Business Phone Systems, VoIP and Cloud PBX in Bunbury

Advanced Solutions supplies, installs and supports professional business phone systems, VoIP phones and Cloud PBX solutions for businesses in Bunbury and across Western Australia.

We do more than supply phones. We design the complete phone system around how your business operates, including your phone numbers, call routing, internet connection, network, Wi-Fi, data cabling and ongoing technical support.

Our business phone system services include:

• VoIP desk phones and cordless phones
• Cloud PBX phone systems
• New business phone numbers
• Existing number porting
• Auto attendants and welcome messages
• Ring groups and call queues
• Voicemail and voicemail-to-email
• After-hours and public holiday routing
• Call recording where required
• Mobile and remote-worker extensions
• Multi-site phone systems
• Staff training and ongoing support

Phone Systems Designed Around Your Business

Every business handles calls differently.

A pharmacy may need separate call queues for prescriptions, aged care and general enquiries. A warehouse may require cordless phones with reliable coverage throughout the building. An office may need reception handling, direct extensions, voicemail and conference calling.

We take the time to understand how calls should move through your business before configuring the system.

We determine:

• Who should answer each type of call
• Which phones should ring
• What happens when staff are busy
• Where unanswered calls should go
• How after-hours calls should be handled
• Whether calls should be redirected to mobile phones or another location

The result is a phone system that supports your staff, presents your business professionally and makes it easier for customers to reach the right person.

Professional Installation and Configuration

A reliable VoIP phone system depends on more than the phones themselves.

Before installation, we can assess your internet connection, network equipment, data cabling, Wi-Fi coverage and expected call volume. Where required, we can improve the network, install new data cabling, configure managed switches and provide a more reliable business internet connection.

Every phone is professionally configured, labelled and tested before handover.

We also train your staff to:

• Transfer and hold calls
• Access voicemail
• Use cordless and desk phones
• Manage call parking and forwarding
• Use the features relevant to their role

You are not left with a box of phones and a complicated instruction manual.

Business Internet Backup and Continuity

Because VoIP phone systems operate through the internet, connection reliability is important.

We can recommend and configure backup options such as:

• 4G or 5G internet backup
• Automatic internet failover
• Secondary internet connections
• Mobile call diversion
• Call forwarding to another business location
• Backup power for critical network equipment

These options can reduce disruption if the primary internet service becomes unavailable.

When our managed UniFi network equipment is combined with one of our business internet plans, we can also review connection uptime, latency, packet loss and interruption history.

This continuous logging helps us determine whether a phone problem is being caused by the internet provider, the NBN connection, network equipment, Wi-Fi, cabling or an individual phone.

Instead of relying only on a speed test performed after the problem has disappeared, we can review when the issue occurred, how long it lasted and how frequently it happens.

Local Technical Support

When you need assistance, you speak with someone who understands your phone system, network and business setup.

We can help with:

• Adding or removing staff
• Changing extensions
• Updating opening hours
• Recording new welcome messages
• Changing call routing
• Troubleshooting call quality
• Relocating phones
• Connecting additional business locations
• Expanding the system as your business grows

You are not passed between multiple departments or required to repeatedly explain the same problem to different call-centre staff.

Our integrated approach means your business phones, internet connection, network, Wi-Fi and data cabling can all be supported by one experienced provider.

Whether you need one VoIP phone, a complete Cloud PBX installation or a phone system connecting multiple locations, Advanced Solutions provides a professional, scalable and fully supported solution for businesses in Bunbury and across Western Australia.